Terms and conditions

Bookings, delays and cancellations

For rooms with an online form, you receive confirmation by email. For NO WAY OUT, we arrange the time on WhatsApp or by phone. Before confirmation, we give you the room, date, time, team size and total price. When concluding a distance contract by phone, we send you the offer for written acceptance.

To change or cancel your booking, tell us at least two hours before the game at +40 722 240 561, on WhatsApp or at now@escapemyroom.ro. If you are running late, call as soon as you can. We will let you know if your game can still go ahead or if another time is available.

Leisure bookings for a specific date or time slot fall within the exception to the 14-day right of withdrawal under Article 16(l) of Romanian Emergency Ordinance No. 34/2014. If we cancel the session, we offer a new time or refund the amount you paid for the cancelled session.

Teams, minors and arrival

Classic rooms take teams of 2–6. For groups of 7–8, call to check which room can accommodate your team. NO WAY OUT is for teams of 3–5.

Participants under 14 must be accompanied by an adult. For NO WAY OUT, we explain the age requirements and physical elements before booking. Before a minor plays NO WAY OUT, we require the express consent of their parent or legal guardian for those elements, separately from photo consent.

Arrive at least 10 minutes before your scheduled time for the briefing. Contact us before confirming if you have questions about the intensity of the game, the space or accessibility.

Safety and game rules

You can ask to stop the game or leave at any time. Contact staff as shown in the briefing. They will stop the game and help you leave.

Follow staff instructions and use objects as directed. The games are solved through observation and logic. Leave fixtures and monitoring equipment intact. Anyone under the influence of alcohol or drugs will be refused entry. Smoking, alcohol and drugs are prohibited on the premises.

Staff may refuse entry or stop the game if someone’s conduct endangers people or equipment. Liability for any damage is determined under applicable law.

Please keep the surprises for the next teams. Photography and recording in the game rooms are prohibited. You may share your experience without revealing the solutions or game materials.

Video monitoring and recordings

In monitored rooms, staff watch the game live to offer hints and intervene when needed. We use recordings for participant safety and to review incidents, on the basis of the organiser’s legitimate interests.

Routine recordings are kept for up to 7 days from capture and then deleted or overwritten. If a legal obligation or the need to document a specific incident justifies retaining a clip, we may save that clip separately for the time strictly necessary.

Access to recordings is limited to authorised staff. We may provide clips to the competent authorities when there is a legal basis. Promotional photos are taken separately with the participants’ consent.

Team photos and publication

If the team would like a photo at the end, we ask each identifiable person for permission before taking it. If you want a copy, we can send it to the contact designated by the team with the permission of the people in the photo.

To publish a photo on our website or on one of the official ESCAPE my ROOM accounts, we ask for separate consent from each identifiable adult. We explain which photo we want to use, why and where it will appear. Consent may be given verbally if we document it so that we can show who agreed, when and to what use. You can decline any of these uses and still play on the same terms.

For team photos in which a minor is identifiable, we ask their parent or legal guardian for permission and respect the child’s choice. We use promotional photos in which the identifiable people are adults.

We keep a photo intended for the team for the time needed to send it. We keep promotional photos until the agreed use ends or you withdraw consent, whichever comes first. You can withdraw consent at any time at now@escapemyroom.ro. We stop using the photo and remove it from the channels we manage.

Organiser, contact and your rights

The game organiser and controller for the data described above is BIG BEN BOY SRL, Romanian tax ID 30269893, trade register J40/6318/2012, with its registered office at 84 Strada Grigore Alexandrescu, Sector 1, 010627, Bucharest, Romania.

For bookings or complaints, contact us at +40 722 240 561 or now@escapemyroom.ro. If you choose WhatsApp, the conversation takes place on that platform.

For information about images of you, or to exercise your rights of access, rectification, erasure, restriction, portability or objection where applicable, email now@escapemyroom.ro. For video footage, include the date, approximate time and room. You can also contact Romania’s data protection authority, ANSPDCP.